I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. What are the socket(s) that you are trying to remove - an extension socket or the VM master socket? If you are removing extension sockets, that should be easily achievable. That is the way I want it to stay. The box and cables may have been removed by the previous occupiers. VM use quality cable and quality crimped or compression F connectors (Screw on F connectors not allowed). We would like to show you a description here but the site won’t allow us. . Other than that we don’t have one. Hi, im writing this as a last resort, as customer service has been woeful. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Virgin media wall socket in an unusable place. Account - Cable. Home Phone. I have virgin media 1ghz. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. All forum topics; Previous topic; Next topic; 1 REPLY 1. Virgin media wall socket for broadband is not what js shown on the installation guide. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. Mobile Your Account. I don't think you have understood the problem! 1. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. Subscribe to RSS Feed; Mark Topic as New;. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Rather than pay VM the £25 for a phone extension socket, you could put that money towards some modern cordless phones. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. QuickStart, set up and connections. those who understand binary and those. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. However, I do not have any of the specified wall sockets available. Had my kit sent to a home we’ve just moved into. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Thanks23/04/17 - 06:45 #6. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The cable going in will be a double. If however the socket itself has been removed you will need assistance. Vonage 2nd line. If it is a loose cable only, you will need one of these to connect the Quickstart cable. if not a technician will install one. Phone. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. I just moved into a new apartment, and bought a broadband from virgin media. Wait a couple of minutes before plugging the cable firmly back into the telephone box socket and the router. Sorry to hear you don't have a VM wall socket. Explain what needs to be done and book an engineer visit. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Whichever is the most suitable. James-30 wrote: ». My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Networking and WiFi. I have received my quick start-up kit. Could I get someone to come - 5400021 Hello. Virgin Mobile. I have the new one as I. Got my virgin media self install kit but I don't have a virgin socket. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket What confuses some people is the push-on connector provided. . Forum; Apps. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Options. If you would pay an electrician to do it you may as well pay virgin and then you know it's done right. Virgin Media: TiVo® service. Connect the Hub’s power cable with the blue tab. All forum topics; Previous topic; Next topic; 1 REPLY 1. I have been living here for past 15 years and never had fibre broadband before so i assume some one living in the property had cut the cable coming in from external wall mounted box. Plug into the Virgin Media wall socket. An easier option is to just get a female to female F connector, available from B&Q, Amazon and others. Broadband and phone deals. I have no virgin media socket out let to be able to set up quick start even after being told it was already supplying to this address, I am posting here and been on hold 2 hours and new a technician to come out and fit one. My router does now provide internet but the light is always yellow and it. 24-03-2021 05:06 PM. Account - Mobile. I have a working internet phone but we are decorating and I want to know about the old wire phone connections. Virgin Media Community. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Cable. on 18-05-2022 19:55. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. Stay safe online. You won't be able to convert as Virgin Media use a different infrastructure network to BT. Joining in. No Virgin Media wall socket on 19-10-2022 08:24. The box and cables may have been removed by the previous occupiers. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Bits and bytes. Managing Your Account - Cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I. - 5250024Options. Browse Virgin Media Virgin Media Community. Incidentally the phone socket is redundant if not in use and can be safely removed. Will an engineer h. We have tried plugging it into the only box we found it would fit but no luck. There are no virgin sockets on the wall. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Broadband deals. Switched On. 0. 0 Kudos Reply. - 5201249. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin. Follow these steps to install your virgin Media Broadband, TV and Phone service. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Browse Virgin Media Virgin Media Community. I want to install virgin media after using talk talk for many years, I checked that I have the virgin media socket but after watching and reading the installation guide my virgin media socket looks different, i removed the white cap covering it and it. 0 Kudos Reply. My Virgin Media App. No virgin media wall socket; Options. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. The phone number doesn't connect you. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Hey ericchuang, thank you for reaching out and a warm welcome to the community I am really sorry to see you haven't got the right. The website is not even remotely helpful with this issue. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. Re: No virgin media wall socket. Virgin Phone Switchover. Hi, I just received my hub. Explain what needs to be done and book an engineer visit. Hi all, I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Next, connect the power cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I spoke to 3 customer service people yesterday and none could help. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. The only wall boxes are old NTL boxes with TV and FM connections. There should be a screw F socket on the bottom where the cable is now just pushed onto. ” I did not get a silver terminator cap in my packaging to send back. Any ideas - 5381439. Stay safe online. vintageclaret. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. These do not work. Had arranged self-install as per suggestion from VM. - 5411444. Switched. VM BB TV Landline. Options. 1 ACCEPTED SOLUTION. I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I don't have a virgin media socket on 17-12-2022 10:38. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. But I don't think I have any Virgin Media Wall sockets in my house. Has anybody ripped thes out and not disturbed the internet phone. 0. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Kit arrived today…no wall box so unable to install. Stream from Virgin Media. The Openreach sockets do not work for Virgin Media. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I was happy and my kids were waiting for internet but unfortunately no wall socket. I don't see a virgin media wall socket. We can certainly get an engineer visit booked for you to come and install things however we'll need to confirm your address details to ensure it's being booked on the correct account. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. If you have no luck you will need a technician’s install. Stay safe online. Account - Cable. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. We're here to help. So yes, following many takeovers, this is now your Virgin Media connection. If you're not a customer, and you're looking to check if we supply your address, you can check here. Tudor. So, a 50 minute broadband, TV and phone. However, since theres no virgin media socket is it possible if someone who works at v. Home Phone. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. You can also check for a loose cable as not all properties have a socket. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Explain what needs to be done and book an engineer visit. I don't have a Virgin wall socket. The technician visited a. on 23-10-2022 13:36. I have also checked outside and there is no box either on my property or on my boundary wall. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Account - Cable. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Either extend the disconnection date of your current provider, or put something else in place for the intervening time. My Virgin Media App. My Virgin Media App. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m - 5393012. I don't work for Virgin Media. I tried calling for an installation but couldn’t get. Hi enteen18, thanks for posting and welcome back to our community. Stream from Virgin Media. Is it necessary to plug the cable to socket for having wifi, if so what can I. The wall socket is currently in the living room and I need it moved to another room. All the wall sockets I can see are for BT. It's not uncommon to have the hub in one room and the TV in another, so there would be two sockets. I have not long moved in this new house and all the connections in the house are phone connections all OpenReach. Please there is no virgin media wall socket and I don't know how to go about the installation. I don't see a Virgin Media Wall Socket anywhere in. But I have actually managed to get through to the technical team over chat. Virgin Media; My Virgin Media; Shop;. com on 15-02-2022 10:03. Account - Cable. Thank you. Step 2. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. Call the pre-installation and delivery team on 0800 052 1734. That looks like an F-type socket which would be the same as the socket on the back of our VM Hub. Hi, I've just recently moved to a new place and taken my broadband package with me, but cannot install my hub as I don't have an inside wall socket, just a wire hanging out of the wall. Browse Virgin Media Virgin Media Community. Don't touch it. Manage Your Account. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. Get the Hub ready by connecting the wires. No internet, unfortunately. The problem is the Hub is in my Study and the - 4964746. on 05-12-2022 15:05. If there is no other socket or even a cable poking through the wall, call for a (free) manned installation. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There is a wire within the box but it’s too short to reach and also does n. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. My Virgin Media App. How to i book someone to come and - 5239743. Just moved into a new flat today, got my QuickStart box and got everything somewhat plugged in. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The cable line runs into the house to the socket but the router cable make end is - 5038783My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsWall Socket. I’m having the exact same problem. Learn more. So yes, following many takeovers, this is now your Virgin Media connection. We have the quickstart pack but sadly cannot get broadband set up and working. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Or call and get a manned install if you really want a wall socket installed. Everything is freshly decorated and the telly, internet and TV work fine. however as you still get a line from the wall socket there's a chance the migration has not completed yet. Options. The wall box may be branded with the logos of an old cable TV company (not VM). I can only find the TV socket. - 5250024 Options. Only an aerial cable (pictured below) connected to a box outside my flat. I am so sorry to hear that you seem to be missing a wall socket in the home. I have taken a look on our side and it looks as though you have spoken with the team regarding this. No virgin media wall socket mattz1106. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Then push the connector VM have provided over the screw thread. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Browse Virgin Media Virgin Media Community. We have a virgin media wall socket with an ethernet port in the. My Virgin Media App. 0 Kudos. Should I cancel and request an engineer to install. All forum topics; Previous topic; Next topic; 2. If possible, I would like to get rid of this rather ugly white. Account - Cable. The large Eurobell wall box is where you would connect. The virgin fellow who organised the move a few weeks ago assured me that the address already had virgin media installed, as of three months ago. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Turn on and start the Box. Account - Mobile. Browse Virgin Media Virgin Media Community. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. It may just be a loose cable rather than a socket. on 21-02-2023 19:59. If however the socket itself has been removed you will need assistance. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Can you help? - 5401771 BrowseThe item marked with a red box is an attenuator. This is designed to push over the existing screw connector the outlet has. on 05-09-2023 20:36. . It may not be in the room that first seems obvious, and it may not be marked Virgin Media either. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Have I helped? Click Mark as Helpful Answer or use Kudos. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. One of them was Telewest. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. 0 Kudos Reply. 0800 052 1734-----Fibre phone Adaptor - different rooms. there is brown box outside but the cables are not coming in . I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. The hub got delivered on time as promised. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. No, the ethernet cable is for a wired device if you have one. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Joining in Options. Re: No Virgin media wall socket. B&Q are running low on these however. See full list on itblogpros. ^Martin. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. --. Tried looking to book an appointment for an engineer for this but can’t seem to find where I do this? Thanks. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I'm very sorry you don't have the wall socket. Hi Nat, I'm having the same issue - have been sent a quick start package but we don't have a Virgin wall socket to connect it to, or any - 5119737Hi, I have the same problem with there being no Virgin Media wall socket in the house that I have moved to on 15 July. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. I don't work for Virgin Media. 14-08-2023 16:02 - edited 14-08-2023 16:05. My Virgin Media App. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. Can a - 5057222 - 2I assumed this would mean I have everything I would need however, I do not have the virgin media wall socket needed in my flat. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. This seems to be the only way that i can speak to someone about the issue. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Manage Your Account. You will only have been sent a QuickStart pack if the premises previously had VM. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. Can you help me please. Virgin Media Community. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Thank you. I don't work for Virgin Media. Joining in 143 Views. Subscribe to RSS Feed;. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. . Its a flat £25 charge to move the connection points and rebalance power levels. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Sign in . Sometimes you'll just have a wire coming in rather than a wall socket. Wow. Customer since 1993. Go to virginmedia. Dave. I don't work for Virgin Media. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. goslow. I am so sorry to hear that you seem to be missing a wall socket in the home. Manage Your Account. Home Phone. Explain what needs to be done and book an engineer visit. I've got the same problem as above. VM BB TV Landline. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. I'm a Very Insightful Person, I'm here to share knowledge. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Customer since 1993. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. 0 Kudos Reply. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. So look about for connections that. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). There is no way I can insert the isolator cable into the - 5223924. Unscrew the white cable with the black collar. The cables for a Vodaphone / Openreach service will be quite distinct from the Virgin Media service. You need a small spanner to remove this. When ordered it didn't say anything about needing a VM wall socket. Flag for a moderator; on 20-07-2023 13:38. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. The new cables from your Quick Start kit will be push fit. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. The bottom two cables aren't plugged into anything so presumably can be removed, and the top one is attached to a blank socket in the wall - no idea what this leads to but thought it might have been related to Virgin TV cabling as the previous owners didn't have an aerial and therefore had to rely on Virgin's cabling. . I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. a week ago. Tudor. Virgin Media Wall Socket. You’ll leave the Hub alone for 10 minutes. Not all properties have a socket, just a cable. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Some properties do not have a wall socket, only a cable. 0 KudosVery poor advice. -a power cable for the hub's adapter. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Please help. on 27-01-2023 17:22.